SacRT hiding customer service information

Update: Staff said that the 3.1 presentation was not available on the board documents page, due to a website upload issue. It still is not there. It was, at some unknown point, available in the agenda combined file, so I extracted it and linked it in the agenda post. Henry Li said that this will not happen again, and that the document will normally be provided at the time of the agenda release along with all other documents. However, this has not happened in the past, and I have doubts about it in the future. There will be more to be said about this agenda item, along with a report on the meeting.

Three hours before the September 28, 2026 board meeting, agenda item 3.1 ‘Customer Service Response to Feedback and Comments’ staff report still has no content, and no presentation has been made available. This is not accidental. Over the period of time since this agenda item was added to the board agenda (July 2025), only once has the staff report and presentation been made available at the same time as the rest of the board agenda. Several times the item has been added during the board meeting.

I have come to believe that this is intentional on the part of SacRT staff, to hide the staff report and the presentation from the public until the last minute, so that the public and advocates do not have the chance to review the documents and formulate a response. Even though the presentations usually gloss over issues, and present ‘solutions’ that are often fabrications, these are still an embarrassment to SacRT. Of all the issues that come before the board, this is the most critical, or perhaps equal with the budget. SacRT exists to meet the needs of riders and the public. When the public, and advocates, are unhappy with the service, SacRT is failing. And it is failing with disturbing frequency. A problem cannot be solved until it is admitted and identified. SacRT does not seem interested.

The agenda for this meeting is at: SacRT Board 2026-09-28

This issue is related to the location of customer service within the staffing structure of SacRT, and it must be moved elsewhere, out of security and safety (law enforcement): SacRT: move Customer Satisfaction

SacRT Board 2026-09-28

The SacRT Board will meet on Monday, September 28, 2026, starting at 4:00 PM. The simplified agenda is below, with selected documents of interest to me, linked.

As usual, the staff report for item 3.1, ‘Customer Service Response to Feedback and Comments’ contains no information nor presentation. This delay in making information available to the public is intentional, to make it more difficult for the public to review and comment on this item. Three hours before the board meeting, 1:00 PM on Monday, September 28, item 3.1 ‘Customer Service Response to Feedback and Comments’ is unchanged, still no real staff report or presentation. The presentation was available in the combined agenda at the time of the meeting, but was not and still is not available in the agenda item. It has been extracted and linked below.

It is unknown at this time whether a policy response on zero-tolerance, strollers, carts, and bicycles will be presented, but if so, it will not be for board decision. There are many policies not for board decision, but given the immense controversy that resulted from the staff-implemented zero-tolerance policy, this is an appropriate policy for the board to address and decide upon.

SacRT has added a ‘public participation‘ document, which addresses remote participation and comments. Comments in person and via email remain the same, as explained in the agenda.

I may have comments on agenda items between now and the board meeting.


Agenda (pdf)

  1. PLEDGE OF ALLEGIANCE
  2. CONSENT CALENDAR
    • 2.1 Motion: Approval of the Action Summary of August 24, 2026
    • 2.2 Resolution 2026-09-112: Approving the Settlement Agreement and First Amendment to Contract for ADA Paratransit Scheduling, Dispatch and Eligibility Software as a Service with HBSS Connect Corp.
    • 2.3 Resolution 2026-09-113: Conditionally Approving the Contract for On-Call Alternator Rebuild Services (Niehoff) with Kirk’s Automotive Incorporated
    • 2.4 Resolution 2026-09-114: Approving the First Amendment to the Contract for Real-Time Train Information System (Computer-Aided Dispatch/Automatic Vehicle Location) and Dynamic Message Signs with Hitachi Rail CD U.S. LTD. Formerly Known as Clever Devices LTD
    • 2.5 Resolution 2026-09-115: Second Amendment to the FY 2026 Operating Budget
    • 2.6 Resolution 2026-09-116: Formally Consenting to and Supporting the Establishment of the Sacramento Area Council of Governments and the Sacramento Regional Transit District as Dual Designated Recipients for Applicable Federal Transit Administration Formula Funding Apportioned to the Sacramento Urbanized Area
    • 2.7 Resolution 2026-09-117: Approving the Five-Year Agreement for Peace Officer Assignment with the County of Sacramento Sheriff Department
  3. UNFINISHED BUSINESS
  4. PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA*
  5. NEW BUSINESS
    • 5.1 Resolution 2026-09-118: Approving the Temporary Appointment of Future Retired Annuitant Priscilla Vargas
  6. GENERAL MANAGER’S REPORT
    • 6.1 General Manager’s Report
      • a. Major Developments and Updates
      • b. SacRT Meeting Calendar
      • c. Next Stop News
      • d. Semi-Annual Report: EEO Officer
      • e. Semi-Annual Report: Internal Auditor
      • f. Semi-Annual Report: General Counsel
  7. REPORTS, IDEAS AND QUESTIONS FROM DIRECTORS, AND COMMUNICATION
    • 7.1 Mobility Advisory Council Meeting Minutes – August 20, 2026
    • 7.2 Capitol Corridor Joint Powers Authority Meeting Summary – September 16, 2026
    • 7.3 San Joaquin Joint Powers Authority Special Meeting Summary – September 18, 2026
  8. CONTINUATION OF PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA (If Necessary)
  9. ADJOURN

SacATC 2026-09-17

The Sacramento Active Transportation Commission (SacATC) will meet this Thursday, September 17, 2026, starting at 5:30 PM, at the city council chambers. People can comment on agenda items in person at the meeting, or by making an comment ahead of time online. Though comments up through the meeting become part of the record, commission members will not see comments unless they are submitted early the day of the meeting.

The method for speaking in person has changed. Go to the city’s Public Participation Hub page, and then select Sacramento Active Transportation Commission (note: this page works poorly on handheld devices), and then click on the ‘View Page’ button. Select ‘Register’ to register for the meeting and to speak on an agenda item. Select ‘Comments’ to make a comment, or view other’s comments. You may also use the meeting kiosk to register in person. There are no longer speaker cards available. Once an item has been announced by the chair, it is not possible to register to speak on that item.

Select ‘Files’ to download the agenda. Within that document are links to individual agenda item documents, and these can be downloaded. All of this is much more awkward that the previous meeting mechanism. Check it out ahead of time so you can figure it out. I have made the documents for the three primary agenda items available below, so you don’t have to go through the awkward interface.


Agenda (pdf)

Consent Calendar

  1. Approval of Active Transportation Commission Meeting Minutes
  2. Active Transportation Commission Log

Discussion Calendar

  1. Sacramento Valley Station: Regional Bus Stops Consolidation Project (T15029000): staff report | presentation
  2. FY2027-28 Caltrans Sustainable Transportation Planning Grant Application: staff report | presentation
  3. Active Transportation Commission 2026 Annual Report Draft Recommendations: staff report

I do not have any comments to make at this time, but may tomorrow.

SacRT Board 2026-08-24

The SacRT Board will meet on Monday, August 24, starting at 4:00 PM. The simplified agenda is below, with selected documents of interest to me, linked. There is no ‘Customer Service Response to Feedback and Comments’ item on the agenda, which means that the ongoing controversy over SacRT’s zero tolerance policy for fare evasion, strollers, shopping carts, and bicycles will not be addressed. This issue is not mentioned in the General Managers Report.

SacRT has added a ‘public participation‘ document, which addresses remote participation and comments. Comments in person and via email remain the same, as explained in the agenda.

I may have comments on agenda items between now and the board meeting.


Agenda (pdf)

  1. PLEDGE OF ALLEGIANCE
  2. CONSENT CALENDAR
    • 2.1 Motion: Approval of the Action Summary of July 27, 2026
    • 2.2 Resolution 2026-08-100: Amending Title II (Conflict of Interest and Code of Ethics) of Sacramento Regional Transit District’s Administrative Code to Revise Appendix A
    • 2.3 Approving the Fourth Amendment to the License Agreements for Underground Conduit and Fiber with MCImetro Access Transmission Services LLC at Three Locations
      • A) Resolution 2026-08-101: Approving the Fourth Amendment to the License Agreement for Underground Conduit and Fiber with MCImetro Access Transmission Services LLC at 39 th Street and R Street; and
      • B) Resolution 2026-08-102: Approving the Fourth Amendment to the License Agreement for Underground Conduit and Fiber with MCImetro Access Transmission Services LLC at 59 th Street North of S Street; and
      • C) Resolution 2026-08-103: Approving the Fourth Amendment to the License Agreement for Underground Conduit and Fiber with MCImetro Access Transmission Services LLC at 65 th Street and Q Street
    • 2.4 Resolution 2026-08-104: Approving a Contract for Facilities Pest Control Services with California Professional Pest Control, a California Corporation doing Business as California Pest Control
    • 2.5 Resolution 2026-08-105: Designating the General Manager/CEO as the Accountable Executive for Sacramento Regional Transit District’s Transit Asset Management Plan
    • 2.6 Resolution 2026-08-106: Authorizing Applications for Grant Funding From the Sacramento Area Council of Governments (SACOG) 2026 Federal Funding Programs; Authorizing the General Manager/CEO to submit SACOG 2026 Federal Funding Program Application Priorities; and Authorizing the General Manager/CEO to Execute all Grant Documents and Timely Project Delivery Requirements
    • 2.7 Resolution 2026-08-107: Approving the Transfer of Title of 3701 Dudley Boulevard, McClellan, CA from MP-655 LLC to Sacramento Regional Transit District
    • 2.8 Resolution 2026-08-108: Awarding a Contract for Purchase of Transit Buses to Gillig LLC Under the Basin Transit Contract No. 23-01 and Delegating Authority to the General Manager/CEO to Execute Amendments to the Contract
    • 2.9 Resolution 2026-08-109: Conditionally Delegating Authority to the General Manager/CEO to Approve Contracts for Verizon Connect Fleet Equipment and Subscription Service
  3. INTRODUCTION -OF SPECIAL GUESTS
    • 3.1 Employee and Retiree Recognitions – First and Second Quarters 2026
  4. UNFINISHED BUSINESS
    • 4.1 Resolution 2026-08-110: Adopting the Sacramento Regional Transit District Strategic Plan 2026-2030 (staff report | plan | presentation)
  5. PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA*
  6. NEW BUSINESS
    • 6.1 Bus Rapid Transit Efforts – Adoption of the Locally Preferred Alternative for Stockton Boulevard & Retention Strategy for Green Line Irrevocable Offers of Dedication (staff report | Stockton presentation)
      • a) Resolution 2026-08-111: Adopting the Locally Preferred Alternative for the Stockton Boulevard Safety and Transit Enhancement Project; and
      • b) Information: Green Line Irrevocable Offers of Dedication
  7. GENERAL MANAGER’S REPORT
  8. REPORTS, IDEAS AND QUESTIONS FROM DIRECTORS, AND COMMUNICATION
    • 8.1 Sacramento Placerville Transit Corridor Joint Powers Authority Meeting Summary August 3, 2026
    • 8.2 Mobility Advisory Council Meeting Minutes – July 16, 2026
  9. CONTINUATION OF PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA (If Necessary)
  10. ADJOURN

SacATC 2026-08-20

The Sacramento Active Transportation Commission (SacATC) will meet this Thursday, August 20, 2026, starting at 5:30 PM, at the city council chambers. People can comment on agenda items in person at the meeting, or by making an eComment ahead of time on the city Upcoming Meeting Materials webpage. Though eComments up through the meeting become part of the record, commission members will not see eComments unless they are submitted early the day of the meeting. The format for speaking in person has changed. You can register ahead of time to speak on an agenda item, but apparently you can still fill out a speaker card at the time of the meeting. The comments format has changed a bit, but apparently works the same. Go to the city’s Public Comment page, and then select Sacramento Active Transportation Commission to see registration and comments.

I may post comments on the agenda items. Added a post on Automated Red Light Camera Program. If the bicycle parking program presentation is fixed (it appears to be corrupted), I may post on that item.


Agenda (full agenda pdf)

Discussion Calendar

  1. North Natomas Community Trail Naming Effort (staff report | presentation)
  2. Automated Red Light Camera Program (staff report | presentation)
  3. City of Sacramento Bicycle Parking Program 2026 Update (staff report | presentation note: the presentation seems to be corrupted, lacking most of the graphic elements)

SacRT Board 2026-07-27

The SacRT Board will meet on Monday, July 27, starting at 4:00 PM. The simplified agenda is below, with selected documents of interest to me, linked. (pdf)

Note on item 3.1 Customer Service Response to Feedback and Comments. There is no information in this document. This continues SacRT practice of making this document available much later than the rest of the agenda, often just before the board meeting, and sometimes during the board meeting. I believe the intent to be so that the public can’t review this ahead of time and develop a response. The presentation was finally posted, shortly before the meeting: 3.1 Customer presentation.


  1. PLEDGE OF ALLEGIANCE
  2. CONSENT CALENDAR
    • 2.1 Motion: Approval of the Action Summary of June 8, 2026
    • 2.2 Receive and File: Quarterly Treasurer’s Report
    • 2.3 Resolution 2026-07-088: Annual Update to Investment Policy
    • 2.4 Resolution 2026-07-089: First Amendment to the Fiscal Year 2027 Capital Budget
    • 2.5 Resolution 2026-07-090: Approving a Sole Source Procurement and the Sixth Amendment to the Contract for Supplemental Paratransit Services with UZURV Holdings, Inc.
    • 2.6 Resolution 2026-07-091: Approving a Contract for Supplemental Paratransit Services with Nomad Transit LLC, A Wholly-Owned Subsidiary of Via Transportation, Inc.
    • 2.7 Resolution 2026-07-092: Approving the Second Amendment to Contract for Revenue Vehicle Tire Lease and Services with Bridgestone Americas Tire Operations, LLC
    • 2.8 Resolution 2026-07-093: Conditionally Approving an Easement for Electrical Facilities with the Sacramento Municipal Utility District Between 59 th and 65 th Street
    • 2.9 Resolution 2026-07-094: Approving a Sole Source Procurement and the Third Amendment to the Legal Support Services Contract with Hanson Bridgett for the Amendment and Restatement of Sacramento Regional Transit District’s Defined Benefit Pension Plan Documents to Incorporate Required PEPRA, Secure Act and Secure 2.0 Act Provisions and Delegating Authority to the General Manager/CEO to Execute Additional Amendments as needed up to an Aggregate Amount of $100,000
    • 2.10 Resolution 2026-07-095: Approve Transfer of Project Funding Amendment, Approve FY27 State of Good Repair Project List and Allocation for Funding Under the Roadway Repair and Accountability Act (SB1) State of Good Repair
    • 2.11 Resolution 2026-07-096: Authorizing the General Manager/CEO to Execute Agreements with the California Department of Transportation for the Sustainable Transportation Planning Grant Award for the Green Line Bus Rapid Transit to Sacramento International Airport Study
    • 2.12 Resolution 2026-07-097: Approving Sacramento Regional Transit District’s Response to the 2025-2026 Sacramento County Civil Grand Jury Report Related to SacRT GO Complementary Paratransit Services and Directing the Chair to Submit the Response to the Presiding Judge of the Sacramento County Superior Court
    • 2.13 Resolution 2026-07-098: Approving a Collective Bargaining Agreement for Amalgamated Transit Union Local Division 256, AFL-CIO – Elk Grove, for the Term of July 1, 2026 through June 30, 2027
    • 2.14 Resolution 2026-07-099: Approving the Project Agreement Between the Sacramento Regional Transit District and the City of Sacramento for Cloud-Based Transit Signal Priority Project
  3. UNFINISHED BUSINESS
  4. PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA*
  5. NEW BUSINESS
    • 5.1 Information: Draft Sacramento Regional Transit District Strategic Plan 2026-2030 staff report | plan
  6. GENERAL MANAGER’S REPORT
    • 6.1 General Manager’s Report
      • a. Major Developments and Updates
      • b. SacRT Meeting Calendar
      • c. Next Stop News
      • d. Monthly Social Work Report (May/June)
  7. REPORTS, IDEAS AND QUESTIONS FROM DIRECTORS, AND COMMUNICATION
    • 7.1 Capitol Corridor Joint Powers Authority Meeting Summary – June 17, 2026
    • 7.2 Mobility Advisory Council Meeting Minutes – June 18, 2026
    • 7.3 San Joaquin Joint Powers Authority Special Meeting Summary – July 16, 2026
  8. CONTINUATION OF PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA (If Necessary)
  9. ADJOURN

SacATC 2026-06-18

The Sacramento Active Transportation Commission (SacATC) will meet this Thursday, June 18, starting at 5:30 PM, at the city council chambers. People can comment on agenda items in person at the meeting, or by making an eComment ahead of time on the city Upcoming Meeting Materials webpage. Though eComments up through the meeting become part of the record, commission members will not see eComments unless they are submitted early the day of the meeting.

The city seems to have changed its document storage to Google Drive, with no ability to download the main agenda, and the agenda pdf is corrupted, but I finally managed to get a copy, below.

There are three main agenda items. I have not had the chance to look at these items in detail, so have no recommendations to make at this time.


Agenda (pdf)

3. Arden Way-Auburn Blvd Mobility Plan – Phase 2: staff report | workshop boards | presentation

4. Fruitridge Safety and Mobility Plan: Proposed Alternatives: staff report | presentation

5. Vision Zero Action Plan Update Draft Plan: staff report | presentation


SACOG Board 2025-11-20

The SACOG Board of Directors will meet on November 20, 2025, at 9:30 AM.

  • Attend: SACOG’s offices, 1415 L Street, Suite 300, Sacramento, CA
  • Watch: https://www.sacog.org/meetings/meetingagendas, at the time of the meeting
  • Comment: In-person, or submit via email to the clerk at lespinoza@sacog.org at least 24 hours prior to the meeting. (see agenda for details)

Agenda (pdf)

Pledge of Allegiance

Roll Call

Public Communications

Disclosures

Consent:

  1. Approve Minutes of the October 16, 2025, Board Meeting
  2. Approve the Transportation Development Act Claims for City of West Sacramento, County of Yolo and Yuba-Sutter Transit Authority
  3. May is Bike Month Contract Extension
  4. SACOG Flexible Funding Program Grant Extension Request and Funding Transfer for the City of Isleton
  5. 511 Traveler Information Systems Consultant Services — Contract Terms Standardization

Action:

  1. Approve 2026 Meeting Schedule
  2. 2025 Blueprint Adoption: Certification of the Final Environmental Impact Report and adoption of Findings of Fact, Statement of Overriding Considerations, and Mitigation Monitoring and Reporting Program; Approval of Amendment #11 to the 2025-28 Metropolitan Transportation Improvement Program (MTIP) and Conformity Analysis, associated with the proposed Metropolitan Transportation Plan/Sustainable Communities Strategy (MTP/SCS); and Adoption of the 2025 Blueprint (MTP/SCS); there are 10 attachements, which can be viewed in the html agenda or meeting packet at https://www.sacog.org/meetings/meetingagendas

Information:

  1. Tracking Blueprint Implementation through the Regional Monitoring Program

Reports:

  1. Chair’s Report, Board Members’ Reports and Executive Director’s Report

Receive & File:

  1. 2026 Regional Trail Implementation Strategy Update – Governance and Funding
  2. Quarterly Report on Contracts
  3. Land Use Implementation Activities for October 2025

SACOG Transportation Committee 2025-11-06

The SACOG Transportation Committee meets today, Thursday, November 6, 2025, starting at 10:00 AM. This is a thin agenda, but may still be of interest for the trails strategy.


Agenda (pdf)

Consent:

  1. Approval of the October 2, 2025, Transportation Committee Meeting
  2. May is Bike Month Contract Extension
  3. SACOG Flexible Funding Program Grant Extension Request and Funding Transfer for the City of Isleton
  4. 511 Traveler Information Systems Consultant Services — Contract Terms Standardization

Information:

  1. 2026 Regional Trail Implementation Strategy Update – Governance and Funding (Summer Lopez) (Est. Time: 30) • Governance and funding options for trails

Other Matters

Adjournment


SacATC 2025-10-16

Yes, very late post, but better late than never.

The Sacramento Active Transportation Commission (SacATC) will meet Thursday, October 16, 2025, at 5:30 PM. The meeting will be at Sacramento City Hall, council chambers. The meeting is livestreamed from the Upcoming Meetings Materials page at the time of the meeting. Comments may be made in-person, or via eComment on the Upcoming Meetings Materials page up to the time of the meeting, but should be submitted well ahead of time if you wish the commission members to see the comment before the meeting. No comments are taken online.


Agenda (pdf)

Open Session Roll Call Land Acknowledgement Pledge of Allegiance Consent Calendar All items listed under the Consent Calendar are considered and acted upon by one Motion.

  1. Approval of Active Transportation Commission Meeting Minutes
  2. Active Transportation Commission Log

Discussion Calendar

  1. SacAdapt Transportation Adaptation Plan staff | presentation
  2. Connecting Howe Avenue: Safety and Mobility Plan Phase 3 Public Engagement staff | presentation
  3. Norwood Mobility Project Phase 3 Public Engagement: Public Draft Plan staff | presentation
  4. Active Transportation Commission 2025 Annual Report staff | report | presentation

Commission Staff Report

Commissioner Comments – Ideas and Questions

Public Comments-Matters Not on the Agenda

Adjournment