Tag: ‘Customer Service Response to Feedback and Comments’

SacRT Board 2026-11-09

Dan Allison1 Comment

The SacRT Board will meet on Monday, November 9, 2026, starting at 4:00 PM. The simplified agenda is below, with selected documents of interest to me, linked.

SacRT has added a ‘public participation‘ document, which addresses remote participation and comments. Comments in person and via email remain the same, as explained in the document.

I may have comments on agenda items between now and the board meeting.

Agenda (pdf)

  1. PLEDGE OF ALLEGIANCE
  2. CONSENT CALENDAR
    • 2.1 Motion: Approval of the Action Summary of October 26, 2026
    • 2.2 Resolution 2026-11-125: 2027 Board Meeting Calendar
    • 2.3 Resolution 2026-11-126: Approving the Renewal of All SacRT Health and Welfare Benefits for 2027
    • 2.4 Resolution 2026-11-127: Approval to Enter Into a Purchase and Sale Agreement with Sutter Valley Medical Foundation for Surplus Property Located in Sacramento, CA and Delegation of Authority to the General Manager/CEO to Execute One or More Grant Deeds and Lease Agreement
    • 2.5 Resolution 2026-11-128: Approval of Building and Parking Lease Agreement (2810 O Street) with Christopher Wordlow (APN 007-0274-005)
    • 2.6 Resolution 2026-11-129: Approving Contract for Insurance Broker Services to Alliant Insurance Services, Inc.
    • 2.7 Resolution 2026-11-130: Conditionally Delegating Authority to the General Manager/CEO to Award a Contract for Provide and Commission Frequency Converters with Backup Battery
    • 2.8 Resolution 2026-11-131: Approving A Good-Faith Funding Letter and Authorizing Submission of Exemption Requests from the Innovative Clean Transit Zero-Emission Bus Purchase Requirements
    • 2.9 Approving Contract Change Orders No. 14 and No. 15 to the Contract for Low Floor Vehicle Platform Conversion Phase 2 Project with PNP Construction, Inc.
      • a) Resolution 2026-11-132: Approving Contract Change Order No. 14 to the Contract for Construction of the Low Floor Vehicle Platform Conversion Phase 2 Project with PNP Construction, Inc.; and
      • b) Resolution 2026-11-133: Approving Contract Change Order No. 15 to the Contract for Construction of the Low Floor Vehicle Platform Conversion Phase 2 Project with PNP Construction, Inc.
    • 2.10 Resolution 2026-11-136: Delegating Authority to the General Manager/CEO to Award a Contract or Contracts for On-Call Revenue and Non-Revenue Vehicle Towing Services
  3. INTRODUCTION OF SPECIAL GUESTS
    • 3.1 Resolution 2026-11-134: Recognizing RiderShip for the Masses as a Transit Advocacy Champion for its Dedication and Advocacy on Behalf of Public Transportation Riders
  4. UNFINISHED BUSINESS
  5. PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA*
  6. NEW BUSINESS
  7. GENERAL MANAGER’S REPORT
    • 7.1 General Manager’s Report: staff | presentation
      • a. Major Developments and Updates
      • b. SacRT Meeting Calendar
  8. REPORTS, IDEAS AND QUESTIONS FROM DIRECTORS, AND COMMUNICATION
  9. CONTINUATION OF PUBLIC ADDRESSES BOARD ON MATTERS NOT ON THE AGENDA (If Necessary)
  10. ANNOUNCEMENT OF CLOSED SESSION ITEMS
  11. RECESS TO CLOSED SESSION 12. CLOSED SESSION
    • 12.1 Conference with Legal Counsel Pursuant to Cal. Gov. Code Section 54956.9(d)(1) Existing Litigation
      • a. Brandt, Scott, et al. v. SacRT Case Number 23CV009940
  12. RECONVENE IN OPEN SESSION
  13. CLOSED SESSION REPORT
  14. ADJOURN

SacRT: hiding customer service information

Dan AllisonLeave a comment

Update: Staff said that the 3.1 presentation was not available on the board documents page, due to a website upload issue. It still is not there. It was, at some unknown point, available in the agenda combined file, so I extracted it and linked it in the agenda post. Henry Li said that this will not happen again, and that the document will normally be provided at the time of the agenda release along with all other documents. However, this has not happened in the past, and I have doubts about it in the future. There will be more to be said about this agenda item, along with a report on the meeting.

Three hours before the September 28, 2026 board meeting, agenda item 3.1 ‘Customer Service Response to Feedback and Comments’ staff report still has no content, and no presentation has been made available. This is not accidental. Over the period of time since this agenda item was added to the board agenda (July 2025), only once has the staff report and presentation been made available at the same time as the rest of the board agenda. Several times the item has been added during the board meeting.

I have come to believe that this is intentional on the part of SacRT staff, to hide the staff report and the presentation from the public until the last minute, so that the public and advocates do not have the chance to review the documents and formulate a response. Even though the presentations usually gloss over issues, and present ‘solutions’ that are often fabrications, these are still an embarrassment to SacRT. Of all the issues that come before the board, this is the most critical, or perhaps equal with the budget. SacRT exists to meet the needs of riders and the public. When the public, and advocates, are unhappy with the service, SacRT is failing. And it is failing with disturbing frequency. A problem cannot be solved until it is admitted and identified. SacRT does not seem interested.

The agenda for this meeting is at: SacRT Board 2026-09-28

This issue is related to the location of customer service within the staffing structure of SacRT, and it must be moved elsewhere, out of security and safety (law enforcement): SacRT: move Customer Satisfaction