I was in Santa Cruz last weekend, which has the same JUMP system that we have here in the Sacramento region. Several of the hubs had kiosks installed, as shown to the right. The kiosk shows the map, the cost, how to rent a bike, and some safety tips. I am not sure whether Santa Cruz required these, or JUMP provided them on its own. I am not aware of any of these in the Sacramento region. I often see people standing by the JUMP bikes, looking confused. They are not quite sure how to check them out. I offer help, and it is much appreciated by most people. In fact, perhaps there should be bike-share ambassadors at heavily used locations. In Sacramento, many of the most heavily used locations are not the JUMP hubs, but regular bike racks, so I’m not sure where the ambassadors could best be located, but it is an idea.
Dock bike-share systems, such as Ford GoBike in San Francisco, have kiosks of some sort at all of their docking hubs. Most allow you to purchase passes, some just provide information, but all are oriented to help new users figure how the system works. Of course in San Francisco, a significant percentage of users are tourists who have not used the GoBike system, and may not have used bike share anywhere.
Do you think kiosks would help people here? Have you helped new or confused JUMP riders?