city’s 311 app broken

The City of Sacramento recently release a new 311 app. I have been using this app (iOS version), mostly to report issues with construction signing. The app is broken!

What are the issues?

  • If you switch away from the app to some other app, the app logs you out, and you have to log in again.
  • Once you’ve logged in again, it asks you to confirm your contact details. Even though it asked you to do that moments ago – it doesn’t keep track.
  • It will not allow you to upload photos. Usually it give an error message, photo could not be uploaded, but sometimes it hangs the entire app. If you are wondering, it makes no difference whether you take the photo then or try to use an existing photo, nor what size you attempt to upload.
  • The app (and the website) is happy to show you requests you’ve made, but the only information on the request is the cross streets or address that you reported. It doesn’t show what the request was, so if you’ve made more than one request on the same location, or simply don’t remember what the request was, you won’t get any help from the app (or the website).

An ongoing problem, not specific to the app, is that the city closes requests without saying whether they did anything or not. The only way for you to know whether they did anything is to go back to the same location, and look to see. That’s if you remember what your request was.

One thought on “city’s 311 app broken

  1. I had a long conversation with a person from the city, about the app. They are aware of the problems, and taking them seriously now. The inability to upload photos has now been fixed, but all the other issues are still present.


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