JUMP/Lime bikeshare update

The JUMP/Lime bikeshare bikes in Sacramento and West Sacramento say “Available on Lime and Uber” on the bikes. They are not available on Uber. After many months of the Uber app offering only ride-hail car services, they finally added back shared devices under the ‘2 Wheels’ option. The app offers to rent bikes, showing them on the map for selection, or allowing the user to scan the QR code on the bike. It goes to ‘starting ride’ and then… nothing. The bike is not unlocked, and the ride terminates after a few moments, without any message.

I have of course reported this issue to Lime. The support people insist that it works correctly, referring me to or reading from the support article “How does renting a scooter through Uber work?”. When I insist that this is incorrect, their response is, well, just use the Lime app. The reason I want to use the Uber app rather than the Lime app is that I have a large credit in Uber Cash, accumulated from rebalancing bikes in the past, that I want to use.

I’m not a scooter user, so I can’t report whether scooter rental works or not. I’m also not an Android user, so can only report on the iOS app.

The size of the bike fleet continues to be smaller than it was under JUMP. Friends who live outside the central city tell me there are rarely bikes available close to them. even in the central city it may be some distance to a bike. Under JUMP, the system did not work well until the number of bikes deployed reached a critical density of about 900 bikes, and then it worked great, being the most successful location in the country. Lime doesn’t seem interested in achieving this critical density.

I see a lot of dead bikes around, ‘dead’ meaning that the batteries are too low to rent, or the battery has completely run out. For a few of these bikes in my neighborhood, I’ve reported them to both Lime and to the city, but Lime was very slow to pick the bikes up. One dead bike was there for a week before it was picked up; others have been there for several days after being reported.